FAQ

We are located at the Robertson's Creek shopping center at 5801 Long Prairie Rd Suite 740, Flower Mound TX, in the small group of buildings with Zalat pizza, Milano Nails and the Harold Dean Smoked Goods (NOT next to Belk's). Look for our sign. Apple Maps and Google Maps haven't updated to show us properly yet. We recommend coming by way of Long Prairie Road, then turn in between the Panda Express and the Cracked & Crepe. You'll see some big flagpoles, and we're straight ahead.

We are open for shopping and for sellers to restock and organize racks on Monday through Saturday from 10a-6p and on Sunday from 12p-6p. If you have rented a booth, you must arrive between 8a -9:30a Saturday to get your tags and set up your rack. For take down, you must arrive between 6p and 8p Friday night.

We are open on many but not all holidays, depending on the rules in the shopping center. Expect us to be closed Thanksgiving Day, Christmas Day, New Years Day and Easter Sunday and we may close early on other holidays like Memorial Day, July 4 and Labor Day. We may close early on the day before major holidays to allow our employees and sellers time to be with their families. And of course, we will close as needed due to inclement weather, for everyone's protection.

We actually have more FAQs -these are just the top 5. Look at the category options above - we have Categories for Selling Clothes and for Shopping. Read those, and watch the videos on the website. If you still have questions, you can email us at gwen@plaidfoxresale.com When the store is open you can also phone during business hours. We do not have live chat.

Absolutely yes! We are a great option for people who also sell on Poshmark, DePop, Ebay, Facebook, Mercari and other platforms. There's multiple ways to do it - try putting some items in Plaid Fox first - it's pretty easy, and you skip all the photography and the endless questions about the sleeve length. And there's no shipping or returns to worry about. Focus on in-season items. Replenish on your way home from shipping all your other packages. Or take some slow moving items (maybe they don't photograph well, or need to be tried on to sell) and try using Plaid Fox to move them. Plaid Fox has more tech available that's valuable to resellers, but isn't automatically made available to everyone. Talk to a manager or send an email with your questions about what you have in mind and we may be able to support your boutique.

The Rent a Rack page has all the information you need. You need a Zelle or Venmo account to accept payment of your profits, and a credit card to pay the rental fee online. Once you create an account with us, you can login, preferably on a desktop or tablet, select your rack, update your account with your Zelle/Venmo handle and start creating a list of your items online.

That's up to you. We will record the selling price (after discount) for each item that sells from your rack. At the end of the week, we add up all the sales. You will get about 2/3 of that amount (65% to be precise). The other roughly 1/3 is retained by the store as a commission for displaying and selling your items for you. About Tuesday after your rental week, the store will pay you your profits by either Zelle or Venmo, once you update your account to include that information. The better the quality and desirability of your items, the more you make. In general, you'll do better here with your quality items than at the big thrift chains because they only give you around 30% of the expected selling price, while we give you over twice that, before the rental fee. Fast fashion or discount brands like Shein or Dress Barn will not generate high dollar sales, and you would probably do better selling them elsewhere. Plaid Fox is focused on mid-market and better clothing.

If you know you can't come for take down on Friday, you can pay a $10 takedown fee in advance, when you make a reservation. If you just don't show up, we will bag your items with your name on it and deduct the takedown fee from your profit payout. We will keep the unsold items until the following Tuesday, end of the day. If you haven't picked up by then, the items become property of the store and may be donated. If you can't get here for Setup, let us know well in advance and we may be able to cancel your reservation and reschedule for a later week. If you just don't show up, your rental fee will not be refunded. See the FAQ on additional services for more detail.

Tracking your sales performance is easy using our App or online. Download the App to your mobile phone (iphone or Android available), and you can see what items have sold and decide how and when to restock or discount your booth. Or just use your desktop or tablet, go to the website, and click the login link for online access to your account. Either way works. Instructions for downloading the App are in another FAQ, as well as on the website and our video tutorial below:

We recommend you discount your entire booth at least 25% on either Thursday or Friday or both. Go to the Discount my Rack page and select your discount and the day you want it applied. We will put signage on your rack showing the amount of the discount, and will update the POS computer so that your products ring up at the correct discounted price. Currently, you may not discount individual items, just the entire booth. This helps your items sell for the best price, and keeps customers coming to shop. Watch our video tutorial here:

In your rack, you can sell a variety of items such as clothing, accessories, small personal decor, and more, for men and women only. (Right now, kids clothes cannot be sold in Flower Mound). Remember our customers are looking for quality items (current or vintage), not fast fashion or discount store items. Please, no electronics or food. Otherwise, it must fit inside the rack space or on the shelf. We strive to create an elevated shopping experience, so whatever you sell, don't make your rack look like a garage sale!

We use product sheets for you to list everything you want to sell in your rack. Why? So you can see what sold, and for how much, and whether it was discounted. This helps you improve your pricing and selection. Or just get that little dopamine hit every time you see another item sold. This is all handled online. BUT if you don't want to list everything, just go into product sheets, create one sheet for every 30 items you have and say you'll use a pencil. When you come in, we will print out blank labels that are linked to your name and rack and you just write in the price with a Sharpie. Watch our tutorial on making products sheets.

It's pretty easy to add to your raack. If your product sheet was marked as done and you want to add some more items to your rack before set up, or even a few days after, just log in to your account, create a new sheet and call it Top Off or Add On plus the date, and you can add items online that way. Then bring your items to the store, ask for your tags to be printed and tag and stage your items as before. Alternatively, If you have some leftover tags from your set up that have a bar code and your rack #, but no description and you don't need detailed description and tracking, you can use a marker to handwrite the price in the blank and attach that tag to your extra items. You will get credit for the item sale, but you won't be able to see a description if you didn't add the item using a product sheet.

Yes. All items to be sold must have a bar code, so we do need you to create a product sheet online or in the App. However, just choose "Complete with Pencil" and we can print out labels with bar codes and your rack number but nothing else. You still need to write the price on the label (and anything else you want to add) and attach it to your items during setup. Remember, you lose the benefit of our detailed tracking information if you do this, but you'll still see a list of items sold and the price. If you have difficulty, feel free to contact us and we can help.

In addition to answering routine questions, we have 3 levels of extra assistance that can be prepaid, either during the reservation process, or through a link on the login page. These are: Set up service- $15 If you can't be here Saturday morning (kid's soccer game, whatever) but you know you have great quality stuff and it's worth it, you can create your product sheets and drop your items off in a container by Wednesday. If you don't even need detailed tracking, we'll take care of product sheets too. (we don't set prices for you, though, so bring a price list). We will finish the labels, tag and hang your items for you. Your bin will stay in our stock room until you come back on Friday night. $15 Takedown service $10- If you can't be here Friday night (dinner reservations, school function, etc), we will take all your items off the hangers (if they are ours) and put them in a bin you provide, or in a black contractor bag with your name on it. We will hold these items until about Wednesday the next week, at which time they become property of the store. We don't have storage room. Pick up your personal hangers then. $10 Combined service -$19- Full-service bespoke handling for the very best items. We'll do all of it for you (except the pricing - that's still on you, in advance) for $19. Drop off Wednesday, before your reservation, pick up Tuesday after your reservation week. Save $6 by ordering in advance.

You can download the App for tracking sales here. Available for Iphone IOS or Android (Google Play). For short videos on using the App, visit our Tutorials page.

Currently, we ask that our sellers verify that their items are authentic and not counterfeit. If it becomes an issue, we may require a certificate of authenticity from sellers. Brands that we require seller authenticity guarantees on include Michael Kors, Dooney & Bourke, Coach, Kate Spade and Tory Burch, as well as very high end brands like Christian Louboutin, Louis Vuitton, Chanel, Fendi, Prada, Gucci and such.

No, unfortunately, we cannot process returns. All items are a final sale. Because this is a consignment store, we don't actually own the clothes, we just offer a place for individuals to feature their items for sale. Every individual renter gets paid for their sold items soon after the rental period ends. Once that seller has been paid, there is no way for you to give them the clothes back and recover the payment. For your convenience, we do offer fitting rooms, so you can be sure of your purchase.

Plaid Fox is looking primarily for mid-level quality fashions. Think brands like Madewell, Lululemon, Everlane, LoveShackFancy, Free People, Farm Rio and Anthropologie for women, and Ralph Lauren, Peter Millar, Lululemon or Abercrombie & Fitch for men . We love getting designer bags and shoes from Louis Vuitton, Michael Kors, Chanel, Kate Spade, and Tory Burch. We discourage fast fashion brands like Shein and Forever21. In the same vein, we are probably not the right place for your couture items from Paris. Currently, we cannot offer racks for kids clothes in Flower Mound. Clothing needs to be in current styles, or actual vintage items that are currently in-demand. It's hard to sell clothes that are 5-8 years old. Y2k styles are currently popular, along with items from the 70s, 80s and 90s. We encourage sellers to be seasonal in their selection, so you can wear the items you buy right away. It's hard to sell heavy sweaters in June. But sometimes, there will be a wonderful item like a Patagonia jacket in someone's rack. It's new every week and that's part of the fun of shopping at Plaid Fox!

This location currently cannot sell children's items. We will offer whatever clothes and incidental accessories our customers bring that can fit in their rack and shelf space. Obviously that means no furniture, or other large items. But shoppers can find jewelry, hair accessories, pins, and small decorative items as well as gently used name brand and vintage clothes for women and men. But mostly women. You know how our ladies love their fashions!

Our inventory changes every week, so you never know what you will find. Every Saturday morning, we get a whole new supply, so resellers should keep us on their radar for the hidden gems. There may be that special vintage Ralph Lauren that is priced low enough for you to resell. If you don't snap it up, someone else might. Every Thursday and Friday, owners have the option of marking down their entire racks by 25-75%. You may find something that was priced too high for you on Monday, but is now reduced to 75% just to clear out the rack. Unlike a buy-sell-trade store like Plato's Closet or Style Encore, we don't control what styles and brands customers can sell. Or the prices. It just has to make financial sense for the client. So a reseller may find special things here that none of the other resale stores wanted to take a chance on. Come shop and decide if it makes sense for you!